Terms and Conditions

Detailed description of goods and/or services

Lava Java Roasters is a coffee roastery that sells coffee beans and ground coffee through our shop in Paardevlei Somerset West and through our online shop.

Delivery & Collection Terms

The following conditions apply to our deliveries and collections. This applies to all goods delivered and collected, including but not exclusive to, coffee, repair and service items, coffee machines and coffee equipment.
“Lava Java Roasters” shall mean the company Lava Java Roasters (Pty) Ltd Registration: 2012/201124/07
“Customer” shall mean any person on whose request or on whose behalf Lava Java Roasters (Pty) Ltd undertakes or provides any business or service.

While Lava Java Roasters endeavours to ensure all goods are delivered to the Customer in a state, they were provided to us, we are not responsible for any damage to such goods.
Any expense that Lava Java Roasters must cover, due to the failure by the Customer to reimburse Lava Java Roasters for expenses Lava Java Roasters has had to endure in any way on behalf of the Customer, is for the Customer’s account.
As noted below, we do not insure any goods in transit, so responsibility for insurance of any goods is not included, and hence Lava Java Roasters is not accountable for any loss whatsoever.
The Customer is liable for all losses, damages and expenses arising as a result of its failure to comply with its obligations or as a result of its negligence.
At no point will Lava Java Roasters be responsible for any goods that are used to manipulate milk in anyway.
Transfer of ownership of all goods occurs only once payment has been received and acknowledged by the Lava Java Roasters.
While we list the times above as a guideline, we cannot guarantee that these timelines will always be adhered too.
When we use outside providers to fulfill a service (for examples: couriers, workshops or financial institutions) Lava Java Roasters may not be held responsible for any losses, damages or expenses incurred on the customer’s equipment by the said provider.
Any dispute shall be resolved in accordance with the laws of the Republic of South Africa.
We are not responsible for any third-party warrantees.
We charge the standard current rate of Value Added Tax (VAT) as per the South African Revenue Services on all goods and services.
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of email.

Notes on Repairs

Please note that Lava Java Roasters DOES NOT run a coffee machine repair workshop. As a service to our current coffee purchasing clients, we will take the coffee machine to the workshop, give a swap out machine to the client, if available, and charge what we are charged by the workshop plus a small admin fee.
For clients that are not currently using our coffee or have not used our coffee consistently over the last 3 months, we may at our discretion offer a swap out machine, at a fee, and provide a collection and delivery fee.
Any warrantee on the repairs is carried by the workshop not by Lava Java Roasters

Insurance

We do not insure any items that are sent via courier. If you require this please contact us, and we will request a formal quote from our courier company and forward that to you.
We do not insure the coffee at all.

Exchange / Returns Policy

Coffee: As far as coffee is concerned, we guarantee to replace your coffee free of charge, excluding delivery fees, if you are unhappy with anything, or it is not to your liking. If after replacement or change to an alternative you are still unhappy, we will refund your money, if you can prove you have not drunk it all.
Equipment: Any equipment that you install yourself that you find to be faulty, kindly contact us for assistance and advice. If we have are unable to assist, we will replace these goods (if still under the manufacturer’s warranty). The goods need to be returned to us in their original packaging and condition as they were when you received them.
The provision of goods and services by Lava Java Roasters is subject to availability. In cases of unavailability, Lava Java Roasters will refund the client in full within 30 days.

Cancellation of orders by the client will attract a 10 % administration fee.

How to Return an Item

Items must be returned in their original packaging, in the original condition and with all booklets, guarantees and product tags if they are attached, within 7 days of delivery. When returning any item please include a covering note, so we can process your return more efficiently. The note should state why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order on the system

Trading hours

Monday to Friday 7:00am to 15:00
Sat: 8:00 to 12:00

Go Green

Wheresoever possible we explore a greener method to do whatever we do. If we have a choice between a greener alternative, we will select that alternative. The only exception is if the cost to do so is prohibitive, and goes against any other policy we have, like for example freshness.

We support local businesses and where possible, small businesses

Admin fees

If an order is placed and then cancelled, we will refund the moneys paid minus any banking, payment provider fees or admin fees. If you are unsure about a purchase kindly contact us and we will assist in any way possible within reason.

Customer Privacy policy

Lava Java Roasters (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
For more information, please refer to our Privacy Statement at: https://lavajavaroasters.co.za/PrivacyStatement

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Lava Java Roasters (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Lava Java Roasters (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Lava Java Roasters (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Lava Java Roasters (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Lava Java Roasters (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Lava Java Roasters (Pty) Ltd based in South Africa with registration number 2012/201124/07 and Nicci Van Zyl-Louw (Director)

Lava Java Roasters (Pty) Ltd contact details

Company Physical Address: De Beers Avenue, Paardevlei Somerset West
Email: nicci@lavajavaroasters.co.za
Telephone: 072 510 7309


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